Contact
Last reviewed on May 11, 2026
FileTypeError.com is run as a small editorial project. There is one email address for everything, which keeps things simple for readers and means messages don't get lost between inboxes.
General contact: contact@filetypeerror.com
Use this address for any of the following:
- Questions about a guide on the site
- Corrections, outdated information, or broken links you've spotted
- Suggestions for a file-type problem you'd like to see covered
- Privacy, data, or legal enquiries (please include "Privacy" or "Legal" in the subject)
- Editorial feedback in general
Response time
Messages are read in the order they arrive and most are answered within a few working days. During busier periods replies may take a little longer. If a reply doesn't reach you, please check that the address above wasn't auto-corrected and try once more.
Before you write
If you're looking for help with a specific file error, the fastest path is usually to search this site or browse the relevant category:
- Document file errors — PDF, DOCX, XLSX, RTF, and similar
- Image file errors — JPG, PNG, HEIC, RAW, SVG, PSD, and similar
- Audio & video errors — MP3, FLAC, MP4, MOV, MKV, and similar
- Archive errors — ZIP, RAR, 7z, ISO, DMG, and similar
- Mobile device errors — iOS, Android, transfers and sync
- Programming files — JSON, XML, YAML, CSS, JS, and similar
When emailing about a specific problem, including the file extension, the operating system, and the exact error message (where one is shown) makes a useful answer much more likely.